Privacy Policy – viapano.com

Last updated: [April 30, 2025]

This Privacy Policy explains how CH PRO, S.A. ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use the website viapano.com (the "Service"). By registering or using our services, you agree to this Privacy Policy.

1. Data Controller

The controller of your personal data is:

CH PRO, S.A.

Panamá

Email: [email protected]

2. What Data We Collect

We collect the following categories of personal data:

- Account Information: Name, email address, password, billing address, and subscription details.

- Usage Data: IP address, browser type, operating system, device type, date and time of access, and user actions on the platform.

- Uploaded Content: Media and metadata you upload to create virtual tours.

- Payment Data: Payment method, transaction ID, and billing history (processed via third-party providers like PayPal or Stripe).

3. Purpose and Legal Basis

We process your data for the following purposes:

- To provide access to the platform and its features (legal basis: contract performance)

- To process payments and manage subscriptions (legal basis: contract performance)

- To detect and prevent misuse of the service (legal basis: legitimate interest)

- To send transactional and occasional promotional emails (legal basis: consent or legitimate interest)

- To comply with legal obligations (legal basis: legal requirement)

4. Data Sharing

We only share your data in the following situations:

- With payment processors (e.g., PayPal, banks)

- With hosting providers and technical service providers

- When legally required (e.g., tax authorities, law enforcement)

5. Data Retention

We retain your personal data as long as your account is active and for the period necessary to fulfill legal or contractual obligations. Inactive accounts may be deleted after a reasonable period.

6. Cookies and Tracking

We use cookies and similar technologies to improve user experience, perform analytics, and secure the platform. You can manage cookies through your browser settings.

7. Your Rights

You have the right to:

- Access your personal data

- Correct inaccurate or outdated data

- Request deletion of your data

- Withdraw consent at any time

- Object to processing for specific purposes

- Lodge a complaint with a data protection authority

To exercise your rights, please contact us at the email above.

8. Data Security

We implement technical and organizational measures to protect your data, including encryption, access controls, and secure servers.

9. International Transfers

Data may be stored or processed outside your country of residence. We ensure appropriate safeguards in compliance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy at any time. The current version is always available on our website. You will be informed of any material changes via email or platform notification.

Contact

For any questions about this Privacy Policy, please contact:

CH PRO, S.A.

Email: [email protected]